We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
We apologize, but exchange service is not available. The most efficient way is to return your item and place a new order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To ask for a return, please contact us at Email: support@luxejewl.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products ( blind boxes or personalized items).