At Seraphine Luxe Jewelry, we are pleased to offer shipping services worldwide. Please review our shipping policy to ensure a smooth shopping experience.
Shipping Locations:
Worldwide.
Processing and Dispatch:
All orders are processed within 2 business days pending payment verification.
Orders placed on weekends or holidays will be processed on the following business day.
Estimated Delivery Times:
In most case, orders will be deliveryed during 5-10 days, sometime 7-15 days.
Delivery times may vary based on location.And the delivery times stated above are average times. There may be delays in international deliveries due to customs procedures. This situation is beyond our control and responsibility.
Shipping Costs:
You can enjoy free shipping on orders over US$59. Otherwise, it costs US$8.However, we incur shipping costs ranging from $8 to $20, depending on the size and weight of the package. In cases where the customer provides an incorrect address, or decides to cancel the order, we are unable to refund the full shipping cost paid to the courier service.
In such instances, the shipping fee will be deducted from the total order amount, and the remaining balance will be refunded to the customer. Please note that the refund process can only be initiated once the returned package is received by us.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to monitor your shipment’s progress.
Address Accuracy:
Ensure your shipping address is accurate to avoid delivery issues. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
Shipping Updates:
Regular updates on your order’s status will be provided, including order confirmation, shipment, and delivery emails.
Contact Us:
For any questions or concerns regarding shipping, feel free to contact our customer support team at support@luxejewl.com
Thank you for choosing Seraphine Luxe Jewelry, We’re dedicated to providing you with a seamless and efficient shipping experience.